Shipping policy

Shipping policy
Last updated: 12 October 2026

Every PicaToi kit is made to order from the artwork you approve. That is why delivery has two parts: making your kit, then sending it.

1. Making your kit
After you place your order we prepare your numbered canvas and paint set. This usually takes 2 to 3 working days.

2. Delivery
When your kit ships we email you a tracking link. Transit time depends on your country and the shipping option you pick at checkout. Delivery usually takes up to 14 days after dispatch, so most orders arrive within about 19 days of ordering at the longest (2 to 3 working days production, 1 to 2 working days to dispatch, up to 14 days delivery).
These are estimates, not guarantees. Customs, holidays and carrier delays can add time.

3. Where we ship
We ship to the countries listed at checkout. If your country is not listed, contact us at hello@picatoi.com.

4. Shipping cost
Shipping is a flat $9.95 per order. It is shown at checkout before you pay.

5. Duties and taxes
Duties and import charges are paid by us (Delivered Duty Paid), so you pay no customs charge on delivery.
Sales tax or VAT depends on your destination country. Where it applies, it is calculated and charged at checkout, so nothing else is due on delivery.

6. Changing your address
Email support@picatoi.com with your order number as soon as you can. We can update the address only until your kit has been dispatched. If we cannot change it in time, we can reship your kit once you cover the new shipping cost.

7. Delayed, lost, damaged or missing items
Email support@picatoi.com with your order number. For damage or missing items, include a photo.
Damaged or missing items are replaced. If the wrong artwork was sent you receive a full refund. Details are in our Replacements and Refund Policy.
If your tracking shows no update for 20 days, we treat the parcel as lost and send a replacement.

8. Incorrect address
Please check your address before paying. If a parcel comes back because the address was wrong, we can reship it once you cover the new shipping cost.

Questions: support@picatoi.com